Shipping policy
Processing Time
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Orders are processed within 2-3 weeks after payment is confirmed.
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Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Delivery times vary by location and carrier. Estimated times will be provided at checkout but are not guaranteed.
- Orders outside UK: Customers may be responsible for any import duties, taxes, and charges that may be incurred upon delivery.
International Shipping
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We ship worldwide.
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International orders may be subject to customs duties, taxes, or fees, which are the customer’s responsibility.
Order Tracking
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Once your order has shipped, you will receive an email with tracking information.
Delays
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Kazuna is not responsible for shipping delays caused by carriers, customs, or events outside our control.
Incorrect Addresses
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Customers are responsible for providing the correct shipping address. Orders shipped to an incorrect address due to customer error cannot be refunded.
Damaged or Lost Packages
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If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue.
Contact Us
For any shipping-related questions, please contact:
Kazunaww@gmail.com